RETURN & EXCHANGE POLICY

REFUND POLICY

REFUNDS

NO PURCHASES ARE ELIGIBLE FOR FULL REFUND.

 

RETURN & EXCHANGE POLICY

RETURNS

NO PURCHASES ARE ELIGIBLE FOR FULL RETURN.

 

EXCHANGES

NO PURCHASES ARE ELIGIBLE FOR EXCHANGE*.

TERMS & CONDITIONS

No cash and/or credit card reimbursements will be issued for items purchased at ALXEATS.

All online items listed including sale, clearance and promotional items are final sale.

 
DEFINITIONS

Online: Is defined as any item purchased from ALXEATS via e-commerce methodology.

It is the responsibility of the client to methodically and thoroughly review every item and accessory prior to point of sale.

 

Additionally, the e-commerce methodology includes special and unique purchases for items, where the payment was collected via email transfer and all other variable “online” and “digital” payment formats – outside of the standard ALXEATS website payment processing portal.

Direct all online policy inquiries to info@alxeats.com. Additional policy clarity can be provided by calling – (905) 867-7486.

*“Receipt of item” is not in reference to when the client receives the item “in hand”.

*“Receipt of item” is only (and exclusively) in reference to when the delivery tracking (shipping confirmation) of item is listed as “delivered”.

Delivery notice: If the “delivered tracking date” and the customer “in hand” date are different, we will not make any exceptions to the return and exchange policy. It is the sole responsibility of the customer to retrieve their packages in a timely manner. Exemptions will be considered (on a case-by-case basis) only if the delivery company is entirely at fault and has falsified the delivery date. Verified proof of this falsification and erroneous action is required.

International online purchases are subject to the Canadian retail standards.

ALXEATS RESERVES THE RIGHT TO MODIFY THIS POLICY WITHOUT NOTICE. 2022 © All rights reserved.

 

In accordance with legislation provided by the Retail Council of Canada.

† Policy Updated: February 28th  2022.